Customer Service and Records Officer

Company Info

Company Profile

Customer Service and Records Officer

Job ID: 13216
Job Views: 21
Location: Kununurra
Post Code: 6743
Category: Administration & Office Support, Government
Employment Type: Full-time
Posted: 05/07/2024


The Opportunity

We are seeking a motivated Customer Services Officer to join our Customer Service and Records Team. In this position you will assist with the overall operation of the Shire of Wyndham East Kimberley Kununurra Administration Office through the provision of efficient and effective customer service and records management functions.

Your responsibilities will include

  • Being the first point of contact for customers via telephone and in person by responding to telephone and counter enquiries and when necessary referring enquiries to relevant Officers;
  • Processing and receipting of monies, reconciling daily takings to cash receipting reports and preparing and processing daily banking;
  • Providing efficient and effective records management service delivery, by managing incoming correspondence, both paper and digital; Assisting with ensuring that the records management system is managed, maintained and accessible in accordance with legislative obligations;
  • Assisting with the provision of quality / timely research and information retrieval services to enable staff and Council to make informed business decisions;
  • Assisting with undertaking the appropriate research, correspondence and actions associated with Freedom of Information requests ensuring compliance with the Freedom of Information Act 1992, and other legislation such as the Local Government Act 1995;
  • Assisting with the development, implementation, monitoring and review of strategies, policies and procedures relating to customer service and records management.


Job Requirements:

Certificate IV in Business Administration, and a current unrestricted WA “C” Class Driver’s Licence are essential for this role. You will also have demonstrated customer service skills, developed written and verbal communication skills, developed time management skills and proven experience in the use of Microsoft Office products.

How to Apply:

More information about the position and the requirements are in the Position Description on our website:

The Shire of Wyndham East Kimberley (SWEK) believe that providing a safe and healthy workplace for our employees is extremely important and we are committed to employing people who share the SWEK Values of Safety, Teamwork, Accountability, Communication and Respect; these Values are incorporated into all aspects of employment at SWEK. Working for SWEK means that in addition to a competitive salary, you may also enjoy a range of benefits including:

  • 6 weeks annual leave
  • 5% superannuation with the option to co-contribute a further 3%
  • Salary packaging opportunities for motor vehicles, rent or mortgage interest expenses
  • 11 public holidays with 2 additional 'Local Government Days' per year
  • Flexible working arrangements
  • Shire provided corporate uniforms
  • Opportunities for professional development
  • A variety of health and wellbeing programs including free membership to the Kununurra Leisure Centre and Wyndham Pool, free health assessments, mental health programs and Employee Assistance Provider (EAP) services

We are offering a remuneration package inclusive of allowances and Superannuation between $88,000 to $92,000 (dependent on skills and experience) per annum for this role.


If you are ready to be part of our diversely talented team to build your future with an organisation that makes an impact, improves lives and inspires others please click the ‘Apply’ button at the bottom of this page or contact Tara Probyn-Wood, our Coordinator Customer Service and Records on 08 9168 4100 for a confidential discussion.

To be considered, you will need to submit a covering letter outlining your interest in the position and your ability to meet the Selection Criteria (maximum two pages), a current resume and any other required documentation. Successful applicants will be required to provide an acceptable National Police Clearance (dated within six months).  Applications will be accepted until 11.45PM, Sunday 28/07/2024

As an Equal Opportunity Employer, the Shire of Wyndham East Kimberley, values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islander people, diverse cultures and backgrounds, people who identify as LGBTQIA+, and all age groups to apply.

However, applicants must be legally entitled to work in Australia and will be required to provide evidence of this entitlement - acceptable evidence includes an Australian or New Zealand passport, birth certificate, or foreign passport with a relevant visa. Applicants will also be required to provide a National Police Clearance prior to interview stage of the recruitment process.

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