Customer Service Representative

Company Info

Midwest Auto Group
Geraldton, Australia

Company Profile

Customer Service Representative

Job ID: 12979
Job Views: 87
Location: Geraldton
Post Code: 6530
Category: Automotive, Customer Service
Employment Type: Full-time
Posted: 01/07/2024

Description:

About the Company

Midwest Auto Group is a long-standing automobile dealership in Western Australia. It is a family-owned and operated business with seven franchises, including Ford, Honda, Hyundai, Mahindra, Nissan, Subaru & Suzuki vehicles.

 

Situated in Geraldton, Midwest Auto Group is conveniently located on the corner of Urch and Phelps Street. This prime location is surrounded by a variety of shops and cafes and is just a short stroll away from the esplanade and the beach.

Job Requirements:

About the Role

We require a Customer Service Representative to become a valuable addition to our energetic and driven team to provide outstanding customer service guidance and administrative support. The main focus of this position is to serve as the primary point of contact between the dealership and customers seeking vehicle repair and maintenance services, all while ensuring a superior customer experience. The ideal candidate should possess excellent communication and interpersonal skills and demonstrate the capacity to handle multiple tasks efficiently within a fast-paced service environment.

 

Duties

  • Serve as the primary customer liaison for vehicle repair and maintenance services.
  • Strive to achieve exceptional customer satisfaction across all arears of the dealership.
  • Address customer issues promptly and professionally.
  • Communicate with customers through both phone and email channels.

 

Skills & Experience

  • Proficient communication abilities and telephone etiquette.
  • Competent in administration, customer interaction, and driving.
  • Demonstrated expertise in customer service.
  • Sales aptitude and experience.

 

Benefits

  • Exciting role
  • Achievable bonus structure crafted to help you attain your objectives.
  • Potential for professional development within a larger organization.
  • Ongoing guidance and relevant training from senior management personnel.

How to Apply:

Hit “Apply Now” if this role is for you, or apply in writing to richardh@magicent.com.au or rolandh@midwestautos.com.au

 

Please note that only short-listed applicants will be contacted.

Only registered members can apply for jobs.