Customer Service Roles

Company Info

Workskil Australia

Company Profile

Customer Service Roles

Job ID: 12950
Job Views: 115
Location: Geraldton
Post Code: 6530
Category: Community Services
Employment Type: Full-time
Posted: 27/06/2024


Looking for meaningful work where you can achieve your career and financial goals?

Employment Coach could be right for you!

Workskil Australia is a leading employment services provider supporting people of all backgrounds to obtain suitable employment or education opportunities. We strive to overcome non-vocational barriers such as education, employment, housing, health and inclusion, that impact their ability to pursue such opportunities.

This is a full time and ongoing role based at our Geraldton site and we are seeking a motivated individual who thrives on helping others.

You’ll be supported by a team of coaches, mentors and counsellors. Together, we can make a positive change in the lives of others.

Kickstart your career with Workskil Australia. We’ll provide comprehensive training, and help you achieve a Certificate IV in Employment Services within the first 12 months on the job.


We provide a wealth of benefits that reward and acknowledge staff for their ongoing commitments.

Attractive Salary

We offer competitive salaries that exceed expectations of a not-for-profit and registered charity.

The Employment Coach position carries ($61,333 – $76,665) + super with annual remuneration reviews + up to $15,900 with salary packaging

Wellbeing Day 

Full-time staff enjoy a day off each fortnight while accruing full-time wages, superannuation, and leave entitlements.

Salary Packaging

Increase your take home pay by making a portion of your salary tax-free while maintaining full superannuation contributions. Up to $15,900 annually.

Parental Leave

Workskil Australia provides paid parental leave for either parent for 6 weeks, with up to 12 months of leave available.

Career Progression

Most of our job vacancies are promoted internally before becoming available to the public.

Leadership Training

We work to develop aspiring leaders and prepare them for future leadership positions within the organisation.

About Workskil Australia

Transforming lives is at the heart of our work

Workskil Australia is a national not-for-profit employment services provider and registered charity committed to building better lives.

For over 40 years, we've helped individuals find work and achieve sustained financial and social self-reliance.

Today, we employ more than 780 staff across 50+ locations, and our commitment to improving lives is stronger than ever. Explore our Vision, Mission and Values

We approach the development of our staff with the same mindset offering, an environment where you can thrive.

Caring Culture

At Workskil Australia, you'll be part of a team that encourages growth and holds the wellbeing of colleagues as paramount.

Diversity & Inclusion

We strive to include and understand different backgrounds and harness all people's unique talents, perspectives and experiences. View our Diversity Statement.

Investing in our Teams

As a not-for-profit, we invest all capital back into the organisation, including supporting the ongoing development and wellbeing of our staff.

Join our caring and supportive team, where great opportunities await those who strive for success.


A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.


Job Requirements:

Key Responsibilities

Employment Coach is a dynamic and rewarding position. You will play a key role in assisting our customers to set and achieve their goals while meeting the contractual requirements of an employment service provider.

Your day-to-day can include the following:

  • Assisting diverse customers in overcoming personal and professional challenges
  • Delivering coaching to improve employability skills, confidence and career planning
  • Preparing quality resumes, cover letters and supporting the job application process
  • Finding suitable employment opportunities for customers and advocating on their behalf
  • Referring customers to internal and external support for housing, mental health and financial counselling
  • Providing additional mentoring and support during the first six months of employment
  • Documenting customer information and progress accurately within Workskil Australia and Government systems.

About You

You’ll be a great fit for the team if you have a passion and drive for helping others. You will be self-motivated, inclusive and open-minded, and willing to listen and support without judgement. Additionally, you will be able to demonstrate the following:

  • Excellent communication and interpersonal skills
  • Working independently and as part of a team
  • Ability to achieve individual targets and work to clearly defined KPIs
  • Strong administration skills and IT literacy, including data entry, Word, Excel and Outlook
  • Attention to detail and ability to work under pressure
  • Meeting a minimum typing speed of 30 words per minute

Applicants with previous experience in employment services will be highly regarded.

How to Apply:

Please include both a resume and a cover letter. Your cover letter should outline your suitability for the role by addressing the key selection criteria.For ease of upload, we encourage you to combine the two documents into one file as a PDF or Word document. Only complete applications will be considered. Before an employment offer is made, candidates must provide authority for a Federal Police Clearance and any other checks that may be required for the position.

To learn more about working at Workskil Australia, head to

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.

Workskil Australia is an inclusive, equal opportunity employer and we particularly welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds and applicants who have a disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.

Only registered members can apply for jobs.