Product Support Advisor

Company Info

Geraldton, Australia

Company Profile

Product Support Advisor

Job ID: 10953
Job Views: 20
Location: Newman
Post Code: 6753
Category: Mining & Resources
Employment Type: Full-time
Posted: 07/05/2024


WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

Reporting to the Project Support Supervisor, the Product Support Advisor will maximise operation time and product reliability by providing maintenance support and technical support issues across a diverse range of large mining equipment. This is a partly hands-on role (but 60% less tool time) which requires you to carry out diagnosis, repairs and maintenance on customer Caterpillar equipment.
As an Advisor you will also be required to undertake regular equipment inspections on 793F Autonomous haul trucks, 789D Autonomous water carts, 6040 / 6060 Hydraulic excavator, 994K / 992K Wheel loader, D10T2 / D11T Track Type Tractor, 854 Wheel dozer, MD6250 / MD6310 Drill Rigs, 18 Motor graders

Proficiency with troubleshooting and Fleet performance reviews, whilst being able to identify and suggest opportunities to increase Fleet availability, as well as lower operational costs.
This would suit a previous Field Service Technician, with good product knowledge. An opportunity where you can offer your expertise and a work ethic that will be conducted in a collaborative, team environment with a strong focus on safety.

Location: Gudai Darri, Newman

Roster: FIFO - 8 days on, 6 days off, dayshift only. 12 hour shifts

Job Requirements:

To be successful the following is required:

• Australian-recognised Heavy-Duty Trade Certificate with post trade experience
• Prior Field Service or Regional Mine site experience maintaining similar fleet type is highly desired
• Customer relationship building skills
• The ability to advise, whilst train, offer good customer service and jump on the tools when needed
• Previous working product knowledge with Caterpillar products is highly desired
• Sound maintenance and repairs experience with Large Trucks, Loaders, Dozers and Graders
• Be well aligned and exhibit WesTrac's SPARC values of Safety, Pride, Accountability, Respect and Customer
• Current Forklift Licence, EWP, Dogging & Basic Rigging, Working at Heights

What we offer:

• An opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
• Day shift only. Flights to site ex Perth, accommodation/food provided on Rio Mine site
• PSA allowance
• Job security with a consistent pipeline of work
• Unrivalled training and development via The WesTrac Institute
• Fantastic team environment and inclusive work culture
• Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
• Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

How to Apply:

Please follow link to apply for this position

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