Student Support Officer

Company Info

Department of Education
Norseman, Australia

Company Profile

Student Support Officer

Job ID: 13392
Job Views: 11
Location: South Hedland
Post Code: 6722
Category: Education & Training
Employment Type: Full-time
Posted: 11/07/2024


Advertised Vacancy Number: SS/SS854792

This is a twelve (12) month fixed term, full-time position commencing Term 3, 2024 with possible extension. 

School of Alternative Learning Settings (SALS) are seeking to appoint a dedicated and enthusiastic Student Support Officer to join its school site in Hedland.

Professional Benefits

  • 11 weeks’ vacation leave
  • 11% employer contributions to superannuation
  • Additional district allowance
  • Annual travel concession (eligible after 12 months continuous employment)
  • Annual entitlement to 15 days personal leave
  • Up to 5 days cultural leave for Aboriginal and Torre Straight Islanders

About the role

The role of the Student Support Officer is considered essential to ensuring a responsive and effective student support service. As a result, your communication skills and ability to be an effective team player will be highly regarded. You will be part of a cohesive team that provides a responsive social and emotional curriculum where you should contribute to the development of student support strategies and student support programs. Student Support Officers may also be involved in transporting students.

School staff benefit from working in a collaborative team environment, sharing common goals and resources in supporting students, schools and parents. Applicants that have skills in maintaining professional boundaries while adopting a student centric approach that aids in contributing to positive student outcomes will be highly regarded. In addition, under direction the Student Support Officer provides support in therapeutic crisis management and the development of personalised student de-escalation strategies.

The successful applicant will work as part of a SALS team located at Hedland. The setting comprises of a Program Coordinator, a team of teachers with support from Student Support Officers, a Youth Transition Officer and a School Psychologist. The successful applicant will ideally have experience and credibility in student engagement and transitions, case management, social and emotional learning program development, a background in student support and current professional learning, or the capacity to undertake targeted professional learning, in areas such as de-escalation, team teach, circle of courage, therapeutic crisis intervention in schools and trauma-informed practice.

The successful applicant may be required to travel to Perth, or other SALS locations to attend professional learning and staff development days and inductions, this may include overnight stays and air travel. This role will require the successful applicant to hold and maintain a valid WA driver’s.

Job Requirements:

This selection process will initially be used to fill the above vacancy. Applicants assessed as suitable during this selection process may be considered for other similar vacancies that occur throughout our school for up to 12 months following this initial appointment. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.

To be suitable for this role, you will need to demonstrate the work related requirements (selection criteria).

  1. Good oral, written and interpersonal communication skills, with the ability to establish and maintain effective and collaborative working relationships.
  2. Effective planning and organisational skills with the ability to manage competing priorities within timelines.
  3. Good research, conceptual and analytical skills, including the ability to identify problems and provide solutions.
  4. Skills and experience in working with individual or small groups of students experiencing difficulties.
  5. Knowledge of the youth sector, particularly local organisations and services.

How to Apply:

Applications will be assessed against these work related requirements (selection criteria) of the position. The business needs of the school may also be considered. It is therefore recommended that you consider all information contained in the advertisement and any other related information before applying for the vacancy.

The Department is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further information about School of Alternative Learning Settings can be found by visiting Schools Online

For further job related information

Please contact Amanda Fing, Associate Principal by telephoning 0499 971 093 or emailing


During the school holiday period, please contact Amanda Fing on 0499 971 093.

Application Instructions

All applications are submitted online. Select “Apply for Job”, at either the top or bottom of this screen and follow the instructions on your screen.

Your application should include:

  • A two (2) page statement addressing Work Related Requirements (selection criteria) 4 and 5, in context of the role and business needs of the school
    4. Skills and experience in working with individual or small groups of students experiencing difficulties.
    5. Knowledge of the youth sector, particularly local organisations and services.
  • A CV of up to four (4) pages outlining your employment history and professional learning summary relevant to this position
  • The contact details for two (2) work related referees who can attest to the claims made in your written application, preferably one being your current line manager.

It is recommended you have these documents completed and ready to attach before selecting “Apply for Job”.

You are asked to complete an online application form and attach your documentation, please allow enough time to complete this process as applications cannot be accepted after the closing date and time.

After you have submitted your application online, you will receive an email confirming lodgement. If you do not receive a confirmation email, please telephone (08) 9264 4127.

If you are having difficulty submitting your online application, please telephone (08) 9264 8666 for assistance.

Eligibility and training requirements

Employees will be required to:

  • provide evidence of eligibility to work in Australia for the term of the vacancy;
  • consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit prior to commencement of employment;
  • obtain or hold a current Working with Children Check;
  • complete the Department’s induction program within three months of commencement;
  • complete the Department’s training in Accountable and Ethical Decision-Making within six months of appointment and every three years thereafter;
  • complete the Department’s Aboriginal and Torres Strait Islander cultural awareness online course within 3 months of commencement;
  • complete any training specific to this role required by Departmental policy.

The Department applies a four (4) day breach period to this selection process.

Applications must be submitted before 4.30pm (WST) on Monday, 29 July 2024