Visitor Centre Assistant Pool

Company Info

Department of Biodiversity, Conservation and Attractions
Manjimup, Australia

Company Profile

Visitor Centre Assistant Pool

Job ID: 11060
Job Views: 22
Location: Ningaloo
Post Code: 6701
Category: Hospitality & Tourism
Employment Type: Full-time, Part-time, Casual
Posted: 08/05/2024


Regional and Fire Management Services Division
Visitor Centre Assistant Pool
Pool Ref PA2418VCAPIL
AWUVC, Level 2, $1,025.70 - $1,085.60 per week pro rata plus 11% Superannuation (25% casual loading applies to casual positions)
Whales, dolphins, dugongs, manta rays, huge cod, turtles and whale sharks are abundant at World Heritage listed Ningaloo Marine Park, featuring the largest fringing coral reef in Australia and the only large reef in the world found so close to a continental land mass, making it an easy snorkel from shore.




Job Requirements:

Job Description

Reporting to and under the direction of the Manager Milyering Discovery Centre:

  • Disseminates information and provides direction and interpretation to the visiting public relating to the Exmouth National Parks and the Ningaloo Coast World Heritage Area.
  • Provides information to the public on visitor risks associated within the Exmouth National Parks and the Ningaloo Coast World Heritage Area.
  • Assists and supports the daily operations of the Milyering Discovery Centre, Milyering Retail outlet, Park Entry station and Coral Bay Information Centre.
  • Participates in gaining an understanding of district parks and visitor service, conservation and marine programs to improve understanding of the role in providing information to visitors.

At Level 2.1 the employee is competent and undertakes under limited supervision the role of a host, guide and revenue collection.

At Level 2.2 the employee is competent and undertakes the role of a host, guide, revenue collection or supervised marketing/retail assistant.

At Level 2.3 the employee is competent to undertake the role of a Level 2.2 and in addition is competent and undertakes the role of marketing and/or retail duties.

Selection Criteria

Applicants should address the following three (3) criteria. These should be addressed in no more than three (3) pages in total.

  1. Experience (AWU Level 2.3 and 2.2) or interest (AWU Level 2.1) in working in a customer service environment and ability to participate in activities related to promoting a nature-based tourism experience.
  2. Experience in information dissemination, money handling, EFTPOS and retail sales.
  3. Knowledge of the natural environment and familiarity with the Exmouth National Parks and Ningaloo Coast World Heritage Area.

Note: The successful applicant will be required to possess or obtain a current (issue date not older than 6 months) and satisfactory National Police Check and a current Working With Children Check card prior to commencement.

For the full role description, detailed responsibilities and a full list of selection criteria, please refer to the attached Job Description below. The documents attached to this advertisement are available in alternative formats upon request.

Eligibility: To be eligible for permanent appointment, it is essential to have Australian citizenship, New Zealand citizenship or Australian permanent residency status or a visa with entitlement to live and work in Australia for the term of the contract.

For Further Job-Related Information: Please contact Paula Hart on (08) 9949 2808, or for further information about the Department of Biodiversity, Conservation and Attractions please visit

How to Apply:

Application Instructions:

To allow the selection panel to make an accurate assessment of your application, please submit the following:

  • A written response addressing the above three (3) requested criteria (in no more than three (3) pages).
  • A current resume.

To ensure that you submit the required and appropriate information in your application, please read the attached Job Application Kit carefully. All documents attached with your application must be in Microsoft Word or Adobe Acrobat (PDF) format.

Applicants are encouraged to apply online. To avoid last minute congestion of the system, please endeavour to submit your application well before the closing time.

No late or proforma applications will be accepted.

A search for additional applicants may be conducted for this position where necessary in order to provide a more diverse and/or competitive field.

Substantive Equality Statement

The Department of Biodiversity, Conservation and Attractions is an Equal Opportunity Employer and encourages Indigenous Australians, young people, people with disabilities, people from culturally diverse backgrounds and women to apply for positions within our agency. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace. The Department also promotes flexible working arrangements.

Applicants with a disability who require adjustments in the recruitment process can contact the Senior Recruitment Officer on (08) 9219 9879 or Do not send job applications to this email; they will not be accepted.

Appointments may be made from this process within a 6-month period to positions that may be permanent, contract or casual, including contract appointments with the possibility of subsequent permanency.

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