We are looking for a friendly receptionist to join our Geraldton team, located on Southern Yamatji Country!

• Permanent, full-time position
• Position commences ASAP - apply now!

About the Role

This position will provide a welcoming, safe, and respectful first point of contact for young people, their families, and all visitors accessing the Youth Focus Geraldton Youth Hub, including our headspace Geraldton services. Key responsibilities include:

• Ensuring an appropriate and timely response to all incoming phone calls, voicemails, emails and SMS messages.
• Administrative support to the Centre's diverse programs as needed.
• Clinical admin duties, including entering client data in required databases and software systems.
• Coordinating meetings, including sending of agendas and taking of minutes.
• Booking and scheduling appointments as needed, ensuring room availability and appropriate reminders are sent to clients.
• Maintain client confidentiality and privacy at all times.
• Work with clinicians to ensure that the reception area is as culturally safe and appropriate as possible.
• Provide ad hoc assistance to the multi-disciplinary team, including attendance at organisation or community events.

About You

To be considered for this position, applicants will have:

• Excellent interpersonal skills, including the ability to engage with young people from a range of backgrounds.
• Previous Reception/Administration experience in a health, youth, or community Services setting.
• Must possess a high degree of proficiency with Microsoft Outlook and Suite products (essential) and experience with Electronic Medical Record software (preferred).
• A strong understanding of privacy and confidentiality within a healthcare setting.
• Demonstrated organisational and time management skills.
• Ability to work autonomously while also able to work effectively within a multi-disciplinary team.
• 'C' Class Driver's Licence and access to reliable vehicle.
• The capacity to work one late shift until 7pm on Mondays.

To successfully become part of our team, it is just as important to align with our values as it is to meet our selection criteria. Our values are part of who we are and are demonstrated in the way we work every day.

What we offer

• Youth Focus is a recognised Inclusive Employer (Diversity Council Australia 2025-2026).
• Salary packaging commensurate to an NFP - up to $18,550 pa.
• Generous paid parental leave (up to 13 weeks) and long service leave (up to 12 weeks).
• Additional annual leave, and other leave offerings (including gifted Christmas leave).
• Access to ongoing professional development opportunities.
• An opportunity to make your mark and impact on a new youth mental health service!

Applications

Please send through your CV and Cover Letter that addresses the selection criteria detailed under the section "About You".

Closing date for applications: 5:00pm, Friday 13 November 2026.

Please note

• Appointment to the role is subject to the successful candidate providing a satisfactory National Police Check and Working with Children Check card.
• Shortlisting will commence immediately, and the role may close earlier than the date mentioned above if we find a suitable candidate.
• Due to the high volume of applications, only shortlisted candidates will be contacted.
• For further information or a confidential discussion about the position please contact Human Resources on 08 6266 4333 or humanresources@youthfocus.com.au

About Us

Youth Focus is a for-purpose organisation that creates brighter futures for young people in WA by offering a range of no-cost mental health services. Established in 1994, Youth Focus delivers innovative and accessible mental health services and programs across WA to help young people aged 12 to 25. A key component of this is our role as the lead agency for five headspace Centres, including the headspace Geraldton Centre located on Southern Yamatji Country.

Youth Focus is committed to ensuring every individual that interacts with us feels safe and is able to bring their whole selves, being welcomed with equity, dignity and respect. In doing so, we understand that we must first include, listen, and reflect in order to build trust, connect, and partner. We celebrate individuality and are guided by the stories and journeys of the communities in which we live and work. Everyone is welcome at Youth Focus.